Returns & Exchanges
At Waterdrop, we want you to be completely satisfied with your home hydration experience. If you are not happy with your purchase, we offer a hassle-free 30-day return policy for all unused products in their original packaging.
Initiate Your Request
Log into your account or visit our online returns portal with your order number and email address to start the process.
Print Shipping Label
Once your return is approved, we will email you a prepaid shipping label and a Return Authorization form to include inside your package.
Pack and Ship
Securely pack the items in their original Waterdrop box and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned items, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing